February 2020 Newsletter

February 2020 newsletter

In our January Gazette we advised you of the inspection we received from the CQC and we were awaiting the results which we have now received. A copy of the full report is available in reception, from the office or the CQC website which can be obtained from the link on our website. In summary I can confirm we received requires improvement in Safe  and in Effective, Caring, Responsive and Well Led  we received the good rating. With our overall rating being GOOD.  The reason provided for the requires improvement was due to thickener in use on the side in the lounge and a couple of bottle of creams found in the reading room which was in the process of being distributed. We would like to reassure all of our residents and their families that this matter was immediately rectified within 48 hours of the inspection and new cabinets are now located in the lounges and in residents bedrooms. The other area he was unhappy with was the CCTV which we mentioned in our last newsletter. However we having been speaking to residents, families and staff and most people we have spoken to are more than happy with the installation of the system and the couple of people who weren’t 100% sure about the idea understood the reason for the system and had no problems signing their consent. But over all the report was positive and showed he did see all of the good that we all work towards.

Well Done Everyone on all your hard work!!!!…………..